Ordering
Thank you for your order. Upon payment of your order, you should receive a confirmation email and invoice confirming that we have received your order and it is currently being processed.
During this time your order will undergo final inspection, it will be carefully packaged and arranged for despatch. When the order has been despatched, you will receive a final email confirming your order has been despatched.
Within this email you will also receive your order tracking number and online order-tracking link.
If you do not receive these email confirmations, please check your spam or junk email folder or contact us by using the contact form located at: erebuswatches.com/pages/contact
In the event an order needs to be changed, cancelled, or updated, please submit your request via our contact form located at: erebuswatches.com/pages/contact and our support team will assist you to make the requested change.
Changes can only be made prior to your order being despatched.
Once your order has been despatched you will receive a despatch confirmation email which contains a link to track your order online.
All orders are shipped from our warehouse located in Sydney, Australia.
This is completely dependent on your own country’s regulations and compliance.
Erebus Watches are unable to give advice on any customs or import duty charges.
More information is available from your local customs department. EREBUS Watches are not responsible for any taxes, customs fees, brokerage fees, import duties or any other charges issued by your local government.
Shipping
Australian customers will receive free shipping during the pre-order period.
Order Processing - 1 business day
Shipping – 3 to 4 business days
Method: Australia Post, Express Post*
* (overnight service to select capital cities within Australia).
IMPORTANT: During any pre-order periods, shipping estimates do not apply.
International Customers orders will be shipped via DHL at a flat cost of $US35.00
Order Processing - 1 business day
Shipping – 5 to 7 business days
Method: DHL Express
IMPORTANT: During any pre-order periods, shipping estimates do not apply.
Yes, but please be sure to include the Business Name in the shipping of your order so the delivery can find you easily.
Payment
We accept payment with ShopPay, Apple Pay, Google Pay and all major credit cards.
All payments are secured payments.
In the event a refund, it will be processed using the original payment method only.
Orders are processed in your local currency at the latest exchange rate
Pre-Orders
The most accurate and up to date shipping date is displayed on the product page.
Delays are unfortunate, and we are always do our best to minimise them as much as possible. They can still happen, especially since mistakes can happen during production which can result in parts not meeting our strict quality standards. Email us and we will be able to give you the latest update on your order.
Unfortunately, pre-orders are non-refundable. The reason for this is that the funding we receive from a pre-order campaign is required to start the production run of the specific collection.
We appreciate your confidence in our company, and we show it by offering you a lower price on pre-order items for a limited time during a pre-order campaign.
